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Case | Digital Solutions | E-Commerce

E-commerce for increased contract fidelity 

 
Background

CoreChange was commissioned to carry out a preliminary study to produce a decision basis for so-called certified customers for e-commerce, which has proven successful in other municipalities. By describing the current and prior situation, an overall action plan for the implementation was drawn up within the framework of the feasibility study.
Assignment

The action plan would function as an interaction layer between the finance/procurement units and the respective administrative management, as well as operations and IT. 
E-handel för ökad avtalstrohet 2
Solutions

With the help of the preliminary study, the municipal management team could start planning for the introduction of training initiatives and an e-commerce system. 

  • An overall benefit and investment calculation for the implementation project over the next four years 

  • Knowledge transfer from other municipalities with experience in the introduction of e-commerce 

  • Change work rooted in business operations with an overall action plan for the introduction of certified customers 

  • Proposal for a new purchasing organisation

"

We gained an increased insight into what steps we needed to take and how we would finance such a large change project for our operation

 
– Cecilia von Sydow | Chief Financial Officer
 
 

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